Frequently Asked Questions
Everything you need to know about our premium alcohol-free and low-sugar wines.
What makes Thomson & Scott wines different from traditional brands?
Our Noughty collection focuses on transparency, offering organic, vegan, and alcohol-free options that are significantly lower in sugar and calories than traditional sparkling wines without compromising on flavor.
Are your products suitable for vegans and vegetarians?
Yes, all our products are certified vegan and vegetarian. We do not use any animal-derived fining agents during the production process.
How long does shipping take and what are the costs?
We offer standard shipping within 3-5 business days and express options for next-day delivery. Shipping costs are calculated at checkout based on your location and order volume.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email confirmation with a tracking link to monitor your delivery's progress.
What is your return policy for damaged items?
If your order arrives damaged or broken, please contact our customer service team within 48 hours with a photo of the damage, and we will arrange a replacement or full refund.
Do you offer international shipping?
Currently, we ship to a select number of countries. Please check our shipping page for the most up-to-date list of international destinations and applicable customs fees.